:root{--red:#d81919;--red-dark:#b01414;--red-light:#e84040;--red-soft:#fff0f0;--canvas:#f7f8fa;--surface:#fff;--surface-2:#f2f4f7;--text:#202124;--muted:#667085;--border:#e4e7ec;--success:#16835a;--success-soft:#eaf8f2;--warning:#b25e09;--warning-soft:#fff5e6;--info:#2368b2;--info-soft:#edf5ff;--danger:#b42318;--shadow:0 1px 2px rgba(16,24,40,.04),0 8px 24px rgba(16,24,40,.06);--radius:12px}*{box-sizing:border-box}html{font-size:16px}body{margin:0;background:var(--canvas);color:var(--text);font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif;line-height:1.5}a{color:var(--red-dark)}button,input,select,textarea{font:inherit}.app-shell{min-height:100vh;display:flex}.sidebar{position:fixed;inset:0 auto 0 0;width:260px;background:#17191d;color:#fff;display:flex;flex-direction:column;z-index:20}.brand{height:76px;padding:16px 20px;display:flex;align-items:center;gap:12px;color:#fff;text-decoration:none;border-bottom:1px solid 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b{width:2px;height:28px;margin:28px 6px 0}.approval-route{flex-direction:column;gap:0}.approval-grid>div{border-right:0;border-bottom:1px solid var(--border)!important}.approval-grid>div:last-child{border-bottom:0!important}.filter-bar input,.filter-bar select{width:100%;min-width:0}.public-page{padding:20px 12px}}.approval-remarks{margin:0 28px 24px;padding:16px;border:1px solid var(--border);border-radius:9px;background:#f8f9fb}.approval-remarks span{font-size:11px;text-transform:uppercase;letter-spacing:.09em;color:var(--muted);font-weight:800}.approval-remarks p{margin:6px 0 0;font-size:13px}.sig-block{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:26px;margin:34px 28px 28px;padding-top:8px}.sig-cell{display:flex;flex-direction:column;text-align:center}.sig-cell b{display:block;height:52px;border-bottom:1.5px solid #98a2b3;margin-bottom:9px}.sig-cell strong{font-size:13px}.sig-cell span{font-size:11px;color:var(--muted);margin-top:3px}.approval-foot{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;padding:16px 28px;border-top:1px solid var(--border);background:#fafbfc;font-size:11px;color:var(--muted)}@media(max-width:700px){.sig-block{grid-template-columns:1fr;gap:20px}.approval-remarks,.sig-block{margin-left:18px;margin-right:18px}}@media print{@page{size:A4 portrait;margin:12mm}.sidebar,.topbar,.no-print,.nav-scrim,.page-head,.notification-button,.menu-button{display:none!important}.app-shell{display:block}.app-content{margin:0!important;width:100%!important}.main{padding:0!important;max-width:none}body{background:#fff!important;font-size:12px}.approval-sheet{border:0;box-shadow:none;max-width:none;margin:0;border-radius:0;page-break-inside:avoid}.approval-brand{background:#1d2025!important;color:#fff!important;-webkit-print-color-adjust:exact;print-color-adjust:exact}.approval-stamp{color:#16835a;border-color:#16835a;-webkit-print-color-adjust:exact;print-color-adjust:exact}.approval-title{padding:22px 20px 16px}.approval-title h2{font-size:24px}.approval-route i{background:var(--success)!important;-webkit-print-color-adjust:exact;print-color-adjust:exact}.approval-note{background:#eaf8f2!important;-webkit-print-color-adjust:exact;print-color-adjust:exact}.sig-block{page-break-inside:avoid;margin-top:26px}.sig-cell b{border-bottom:1.5px solid #000}a[href]:after{content:""}}

/* v4 HR Request Center */
.request-center-head{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:24px}.brand-inline,.form-brand{display:flex;align-items:center;gap:12px;text-decoration:none;color:var(--text)}.brand-inline strong,.brand-inline small{display:block}.brand-inline small,.form-brand p{color:var(--muted);font-size:13px;margin:2px 0 0}.service-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.service-card{min-height:92px;display:grid;grid-template-columns:46px minmax(0,1fr) auto;align-items:center;gap:14px;padding:16px;background:#fff;border:1px solid var(--border);border-radius:12px;color:var(--text);text-decoration:none;transition:border .15s,transform .15s,box-shadow .15s}.service-card:hover{border-color:#f0a4a4;transform:translateY(-2px);box-shadow:var(--shadow)}.service-card.primary-service{grid-column:1/-1;background:#1d2025;color:#fff;border-color:#1d2025}.service-icon{width:46px;height:46px;border-radius:10px;display:grid;place-items:center;background:var(--red-soft);color:var(--red-dark);font-size:12px;font-weight:900}.primary-service .service-icon{background:var(--red);color:#fff}.service-card strong,.service-card small{display:block}.service-card strong{font-size:14px}.service-card small{margin-top:3px;color:var(--muted);font-size:12px}.primary-service small{color:#aeb4bf}.service-card>b{color:#98a2b3}.public-foot{text-align:center;font-size:12px;color:var(--muted);margin-top:22px}.form-brand h1{font-size:20px;margin:0}.form-switch{display:flex;gap:6px;padding:5px;background:var(--surface-2);border-radius:10px;margin:20px 0}.form-switch a{flex:1;padding:9px 12px;text-align:center;text-decoration:none;color:var(--muted);border-radius:7px;font-size:13px;font-weight:750}.form-switch a.active{background:#fff;color:var(--red-dark);box-shadow:0 1px 2px rgba(16,24,40,.08)}.privacy-note{margin:16px 0;padding:12px 14px;border-left:3px solid var(--red);background:var(--red-soft);color:#7c1616;font-size:12px}.request-meta{display:flex;align-items:center;gap:12px;flex-wrap:wrap;color:var(--muted);font-size:12px;margin:10px 0}.service-type-chip{display:inline-flex;width:max-content;background:#f2f4f7;color:#475467;border-radius:6px;padding:4px 8px;font-size:11px;font-weight:800}.review-form{border-top:1px solid var(--border);padding-top:14px;margin-top:14px}.hr-service-card{border-top:3px solid #5e9fe8}.landing-panel{width:min(760px,100%);padding:52px;background:rgba(255,255,255,.92);border:1px solid rgba(228,231,236,.9);border-radius:20px;box-shadow:0 24px 70px rgba(16,24,40,.08)}.landing-mark{width:54px;height:54px;display:grid;place-items:center;border-radius:13px;background:var(--red);color:#fff;font-weight:900;margin:0 auto 20px}.landing-panel h1{font-size:42px;max-width:650px;margin:8px auto 14px}.landing-lead{max-width:610px;margin:0 auto;color:var(--muted);font-size:17px}.landing-actions{display:flex;justify-content:center;gap:10px;flex-wrap:wrap;margin:28px 0}.landing-trust{display:flex;justify-content:center;gap:8px;flex-wrap:wrap}.landing-trust span{padding:6px 9px;background:var(--surface-2);border-radius:6px;color:var(--muted);font-size:11px;font-weight:700}.version-line{margin-top:24px!important;font-size:11px!important;color:var(--muted)!important}
@media(max-width:700px){.service-grid{grid-template-columns:1fr}.service-card.primary-service{grid-column:auto}.request-center-head{align-items:flex-start;flex-direction:column}.landing-panel{padding:32px 20px}.landing-panel h1{font-size:32px}.landing-lead{font-size:15px}}

.date-fields{margin-bottom:12px}

/* ============================================================
   v4.6 / v4.7
   1. NTE marker on the HR queue and request details
   2. Highlighted name of the staff member who processed a form
   ============================================================ */

/* ---- 1. NTE marker ---------------------------------------- */
.req-item.has-nte{border-left:4px solid #e08b1a}
.nte-flag{display:inline-flex;align-items:center;gap:4px;padding:4px 9px;border-radius:999px;
  background:#fff4e2;color:#8a5200;border:1px solid #f3d19e;font-size:11px;font-weight:800;white-space:nowrap}
.nte-note{margin:12px 0;padding:11px 13px;border-radius:9px;font-size:12.5px;line-height:1.7;
  border:1px solid #f3d19e;background:#fff8ee;color:#7a4405}
.nte-note a{font-weight:800;color:inherit;text-decoration:underline}
.nte-note-sub{display:inline-block;margin-top:4px;font-size:12px;opacity:.95}
.nte-note.nte-approved{background:#eefaf4;border-color:#a9e4cd;color:#0d6645}
.nte-note.nte-denied{background:#fff0f0;border-color:#ffc7c7;color:#9f1c13}
.nte-note.nte-closed,
.nte-note.nte-cancelled{background:#f4f5f7;border-color:#dfe3e8;color:#475467}

/* ---- 2. Who processed this form --------------------------- */
.processor{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:999px;
  background:#eef3ff;border:1px solid #c7d7fb;vertical-align:middle}
.processor-name{font-weight:800;color:#1c3f94}
.processor-role{font-size:10.5px;font-weight:800;letter-spacing:.4px;text-transform:uppercase;
  padding:1px 6px;border-radius:999px;background:#1c3f94;color:#fff}
.nte-note .processor{background:rgba(255,255,255,.75);border-color:rgba(0,0,0,.12)}
.nte-note .processor-name{color:inherit}
.nte-note .processor-role{background:rgba(0,0,0,.55)}

@media print{
  .processor{background:none;border:none;padding:0}
  .processor-role{background:none;color:#000}
}

/* =====================================================================
 * v4.8 — SUPPORT CHAT BOX (public) + HR SUPPORT INBOX + MY RECORDS TABS
 * =================================================================== */
.chat-fab{position:fixed;right:20px;bottom:20px;z-index:60;min-height:52px;border-radius:999px;padding:0 18px 0 15px;background:var(--red);color:#fff;border:0;box-shadow:0 10px 26px rgba(216,25,25,.32);display:inline-flex;align-items:center;gap:9px;font-weight:800;font-size:13px}
.chat-fab:hover{background:var(--red-dark)}
.chat-fab-label{white-space:nowrap}
.chat-fab-dot{position:absolute;top:-3px;right:-3px;width:14px;height:14px;border-radius:50%;background:#16835a;border:2px solid #fff}
.chat-panel{position:fixed;right:20px;bottom:84px;z-index:61;width:min(390px,calc(100vw - 32px));max-height:min(640px,calc(100vh - 120px));background:var(--surface);border:1px solid var(--border);border-radius:16px;box-shadow:0 24px 60px rgba(16,24,40,.22);display:flex;flex-direction:column;overflow:hidden}
.chat-head{display:flex;align-items:center;gap:11px;padding:13px 14px;background:#17191d;color:#fff}
.chat-head-mark{width:34px;height:34px;flex:0 0 auto;border-radius:9px;display:grid;place-items:center;font-weight:800;font-size:12px;background:linear-gradient(145deg,var(--red-light),var(--red-dark))}
.chat-head-text{min-width:0;display:flex;flex-direction:column}
.chat-head-text strong{font-size:14px}
.chat-head-text small{font-size:11px;color:#aeb4bf;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chat-x{margin-left:auto;background:transparent;border:0;color:#cdd2dc;font-size:22px;min-height:auto;padding:0 4px}
.chat-body{padding:14px;overflow:auto;display:flex;flex-direction:column;gap:10px}
.chat-intro,.chat-note{font-size:12px;color:var(--muted);margin:0}
.chat-intro code{font-size:11px}
.chat-block-btn{width:100%;margin-top:8px}
.chat-error{margin:0;font-size:12px;color:#9f1c13;background:#fff0f0;border:1px solid #ffc7c7;border-radius:8px;padding:8px 10px}
.chat-record{border:1px solid var(--border);border-radius:11px;padding:12px;background:var(--surface-2)}
.chat-record-head{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.chat-record-type{font-size:10px;font-weight:800;letter-spacing:.08em;text-transform:uppercase;color:var(--red-dark)}
.chat-record-id{font-size:11px}
.chat-record-subject{font-weight:700;font-size:13px;margin-top:4px}
.chat-record-status{display:flex;align-items:center;gap:8px;margin:8px 0 4px;flex-wrap:wrap}
.chat-decision{font-size:11px;font-weight:800;padding:4px 9px;border-radius:999px}
.chat-decision.ok{background:#e9f7f1;color:#116d4b}
.chat-decision.bad{background:#fff0f0;color:#a31616}
.chat-decision.wait{background:#fff4e5;color:#8b4a05}
.chat-record-stage{font-size:12px;color:var(--muted)}
.chat-record-rows{display:grid;grid-template-columns:auto 1fr;gap:2px 10px;margin:6px 0 0;font-size:12px}
.chat-record-rows dt{color:var(--muted)}
.chat-record-rows dd{margin:0;font-weight:600}
.chat-record-file{font-size:12px;color:#116d4b;margin:6px 0 0}
.chat-record-link{display:inline-block;margin-top:8px;font-size:12px;font-weight:700}
.chat-steps-toggle{background:transparent;border:0;color:var(--red-dark);font-size:12px;font-weight:700;padding:0;min-height:auto;text-decoration:underline}
.chat-steps{list-style:none;margin:8px 0 0;padding:0;display:flex;flex-direction:column;gap:8px}
.chat-step{border-left:3px solid var(--border);padding:2px 0 2px 10px;font-size:12px;display:flex;flex-direction:column}
.chat-step.step-approved{border-left-color:var(--success)}
.chat-step.step-denied{border-left-color:var(--danger)}
.chat-step.step-pending{border-left-color:var(--warning)}
.chat-step-when,.chat-step-meta{color:var(--muted);font-size:11px}
.chat-step-note{font-size:11px;margin-top:2px}
.chat-log,.chat-thread{display:flex;flex-direction:column;gap:9px;overflow:auto;padding:4px 2px;max-height:230px}
.chat-thread{max-height:none;margin-bottom:14px}
.chat-msg{max-width:88%;padding:9px 11px;border-radius:12px;background:var(--surface-2);border:1px solid var(--border);display:flex;flex-direction:column;gap:3px}
.chat-msg-employee{align-self:flex-end;background:#fff0f0;border-color:#ffd4d4}
.chat-msg-hr{align-self:flex-start;background:#edf5ff;border-color:#c7dcf5}
.chat-msg-system{align-self:center;max-width:100%;background:#f8f9fb;font-style:italic}
.chat-msg-who{font-size:11px;font-weight:800;color:var(--muted)}
.chat-msg-body{margin:0;font-size:13px;white-space:pre-wrap;word-break:break-word}
.chat-msg-when{font-size:10px;color:var(--muted)}
.chat-send{display:flex;gap:8px;align-items:flex-end}
.chat-send textarea{min-height:44px}
.chat-switch{background:transparent;border:0;color:var(--muted);font-size:12px;text-decoration:underline;min-height:auto;padding:0}
body.chat-open{overflow:auto}
@media(max-width:520px){.chat-fab-label{display:none}.chat-fab{padding:0 15px}.chat-panel{right:12px;left:12px;bottom:78px;width:auto}}
@media print{.chat-fab,.chat-panel{display:none!important}}

/* HR support inbox */
.chat-admin{display:grid;grid-template-columns:330px minmax(0,1fr);gap:18px;align-items:start}
.chat-admin-list{display:flex;flex-direction:column;gap:8px;max-height:76vh;overflow:auto}
.chat-admin-item{display:flex;flex-direction:column;gap:3px;padding:12px;background:var(--surface);border:1px solid var(--border);border-radius:11px;text-decoration:none;color:var(--text)}
.chat-admin-item:hover{border-color:var(--red-light)}
.chat-admin-item.active{border-color:var(--red);box-shadow:0 0 0 3px rgba(216,25,25,.1)}
.chat-admin-top{display:flex;align-items:center;gap:7px;flex-wrap:wrap}
.chat-admin-item small{font-size:11px;color:var(--muted)}
.chat-admin-unread{margin-left:auto;background:var(--red);color:#fff;border-radius:999px;min-width:20px;text-align:center;font-size:11px;padding:1px 6px}
@media(max-width:960px){.chat-admin{grid-template-columns:minmax(0,1fr)}.chat-admin-list{max-height:none}}

/* My handled records tabs */
.tabs{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:18px}
.tabs .tab{padding:9px 13px;border:1px solid var(--border);border-radius:999px;background:var(--surface);color:#344054;text-decoration:none;font-size:13px;font-weight:700}
.tabs .tab b{margin-left:5px;color:var(--muted);font-weight:800}
.tabs .tab.active{background:var(--red);border-color:var(--red);color:#fff}
.tabs .tab.active b{color:#ffd9d9}

/* =====================================================================
 * v4.9 — SUPPORT CHAT FIXES
 * The chat panel and the chat bodies are display:flex, which used to
 * BEAT the HTML `hidden` attribute — that is why the X icon never
 * closed the box and why the tracking form and the conversation were
 * shown at the same time. These rules make hiding work everywhere.
 * =================================================================== */
[hidden]{display:none!important}
.is-hidden{display:none!important}

/* the panel must be able to scroll inside, so the log is always visible */
.chat-panel{min-height:0}
.chat-body{min-height:0;flex:1 1 auto}
#chatRoom{gap:10px}
.chat-log{min-height:120px;flex:1 1 auto}

/* tracking number + hide/show button */
.chat-record-head{gap:8px}
.chat-record-id.is-masked{letter-spacing:.06em;color:var(--muted)}
.chat-mask-btn{margin-left:auto;min-height:auto;padding:3px 9px;font-size:11px;font-weight:800;
  border:1px solid var(--border);border-radius:999px;background:#fff;color:var(--red-dark)}
.chat-mask-btn:hover{border-color:var(--red-light);background:var(--red-soft)}
.chat-mask-btn[aria-pressed="true"]{background:var(--red-soft);border-color:#ffd4d4}
.chat-ref-row{display:flex;gap:8px;align-items:stretch}
.chat-ref-row input{flex:1 1 auto}
.chat-ref-toggle{flex:0 0 auto;min-height:44px;padding:0 12px;font-size:12px;font-weight:800;
  border:1px solid #d0d5dd;border-radius:8px;background:#fff;color:#344054}
.chat-ref-toggle:hover{border-color:var(--red-light);color:var(--red-dark)}

/* the employee's message while it is being saved */
.chat-msg.is-pending{opacity:.65}
.chat-msg.is-pending .chat-msg-when{font-style:italic}

/* the send row: the textarea should not swallow the Send button */
.chat-send{align-items:stretch}
.chat-send textarea{flex:1 1 auto;min-height:44px;max-height:120px;resize:vertical}
.chat-send button{flex:0 0 auto}

/* ============================================================
   v5.0 - HR ASSIST PICKER
   HR chooses WHO assists (handles) each employee request, so the
   pending queue is split per officer instead of shared by all.
   ============================================================ */

/* --- filter bar at the top of the HR review queue ----------- */
.assist-filter-card{padding:18px 22px}
.assist-hint{margin:0 0 12px;font-size:12.5px;color:var(--muted)}
.assist-filters{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.chip-filter{display:inline-flex;align-items:center;gap:6px;padding:8px 12px;border:1px solid var(--border);
  border-radius:999px;background:#fff;color:#475467;text-decoration:none;font-size:12.5px;font-weight:750;white-space:nowrap}
.chip-filter:hover{border-color:#f0a4a4;color:var(--red-dark)}
.chip-filter.active{background:var(--red);border-color:var(--red);color:#fff}

/* --- per request self-pick panel ----------------------------- */
.assist-box{margin:12px 0;padding:12px 13px;border:1px dashed #c9d2e3;border-radius:9px;background:#f8fafc}
.assist-box.is-open{border-color:#e8c34a;background:#fffdf3}
.assist-box.is-mine{border-style:solid;border-color:#a9e4cd;background:#f2fbf7}
.assist-box.is-taken{border-color:#c7dcf5;background:#f6f9ff}
.assist-box-head{display:flex;flex-wrap:wrap;gap:6px 14px;align-items:center;font-size:12.5px;color:#344054}
.assist-current{color:var(--muted);font-size:12px}
.assist-actions{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-top:10px}
.assist-inline{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin:0}
.assist-btn{min-height:40px;white-space:nowrap}
.assist-locked{font-size:12px;color:var(--muted);font-style:italic}
.route-locked{margin:10px 0 2px;padding:11px 13px;border:1px solid #e0e4ea;border-left:4px solid #98a2b3;
  border-radius:8px;background:#f4f6f9;color:#475467;font-size:12.5px;line-height:1.55}
.route-locked strong{color:#344054}

/* --- ownership markers on the card --------------------------- */
.assist-flag{display:inline-flex;align-items:center;gap:4px;padding:4px 9px;border-radius:999px;
  font-size:11px;font-weight:800;white-space:nowrap;border:1px solid transparent}
.assist-flag.open{background:#fff4e2;color:#8a5200;border-color:#f3d19e}
.assist-flag.mine{background:#e9f7f1;color:#116d4b;border-color:#a9e4cd}
.assist-flag.taken{background:#edf5ff;color:#175a9e;border-color:#c7dcf5}
.req-item.assist-mine{border-left:4px solid var(--success)}
.req-item.assist-other{border-left:4px solid #5e9fe8}
.req-item.assist-open{border-left:4px solid #e8c34a}
.req-item.has-nte.assist-mine,
.req-item.has-nte.assist-other,
.req-item.has-nte.assist-open{border-left-color:#e08b1a}

@media(max-width:700px){
  .assist-inline{width:100%}
  .assist-inline button{width:100%}
  .assist-filters{flex-direction:column;align-items:stretch}
  .chip-filter{justify-content:center}
}